As a member of WPT Boot Camp you have access to several training resources via several different platforms including articles, knowledge base,
The most efficient way to get your issue fixed is to provide the most detailed information possible to the Specialist so that they may accurately diagnose the problem. There are countless combinations of device, software, hardware, and operating systems possible, and without knowing what you are using it can make this process near impossible.
Support Details
While on the device in which you are having the issue, click on this link http://www.supportdetails.netThis is one of the most efficient methods of determining your device’s configuration parameters.After clicking on the link you will see the following page:
A unique link is generated for each user (shown in the box beneath SHARE THESE DETAILS at the right of the screen) which provides the Specialist a snapshot of your device parameters. Copy and paste this link into your support ticket or email reply to the Specialist.
Describe the Issue in Detail
In addition to the information regarding your device parameters, the Specialist also needs a description of the exact issue.Simply stating that a video doesn’t work or that you can’t log on may seem like enough information, but often there will be other key pieces of information that can help.An example of a good description might be:
“I am trying to view the Intro to Poker Course and the first video is not playing correctly.When I click on the first video, the screen is black and there is a small white circle in the middle of the screen where the video should be playing.I cannot hear any sound playing either”
Take a Screenshot
Sometimes it may not be as easy to provide this information given the type of error. In this case it is essential that you provide the Specialist a screenshot of the specific issue while the error is occurring. If you are unfamiliar with how to take a screenshot, please see the following link:
http://www.take-a-screenshot.org
If your device is not listed here, consult your user’s manual or consult the manufacturer for specific instructions.
If We Can’t Diagnose a Problem
In addition to analyzing the information requested above, the Technical Support Specialist will perform several other diagnostic protocols in order to explore all possible remedies to your issue.However, there may be certain instances where your specific issue is unable to be corrected via these channels.This may be due to circumstances outside of our control such as unique settings on your specific device that cannot be detected via the means described above, issue specific to certain Internet Service Providers (ISP’s), and potential for user error.