The most common reason why your videos will fail to play is because you have an out-of-date internet browser. Try updating your browser to the latest version. If it is up to date, then the second step to troubleshoot this issue is to try a different browser. You can find links to various browsers here:
You can download Google Chrome here:
https://www.google.com/intl/en-US/chrome/browser/
You can download Mozilla Firefox here:
https://www.mozilla.org/en-US/firefox/new/
You can download Apple Safari here:
You can download Microsoft Internet Explorer here:
http://windows.microsoft.com/en-us/internet-explorer/download-ie
If you’ve tried multiple browsers and your videos still won’t play, contact us and we will work with you to resolve it!